Tag Archives: Chick-Fil-A

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How To Find The Right People

Bringing a new team member onto your team can be a scary experience. You want a great fit but you don’t know if you’ll get one.

Finding the right people to join your team can be tough. That’s why you’ve got to take the correct steps to get the right people into your organization.

Finding the right people is critical for business success

Adding Team Members

Whether you’re adding a new team member because an old employee transitioned out of their role or because your company has grown and requires a new person, adding a new team member will impact the culture of your organization.

Anytime you add or remove someone, the dynamics of your team changes. The new team member will bring with him different traits and personality quirks.

They may not be able to slide into their new role and fill it like the previous person. That’s okay. Don’t freak out.  Read more...

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Training Still Matters

How Chick-Fil-A Understands This

I feel extremely fortunate to work for Chick-fil-A; it’s been an amazing ride for over 30 years. One of the things that is the most rewarding are the responses I get when people find out I work for the chicken.

Often, their first question is, “Which one?” (That’s a great reminder that our business is in the restaurants – not at the home office.) When I tell them I work at the headquarters, you can often see a moment of disappointment in their eyes, but they quickly move to share a recent experience from a visit to one of our restaurants. Thankfully, it’s almost always a positive story!

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Choose To Serve

The ethos behind leadership has changed drastically in the last 10-15 years. We’ve seen leadership become more self-centered and me-driven.

Leadership has slowly drifted away from helping others to helping the leader.

This trend has been disastrous for organizations. We’re seeing the fallout from this self-centered leadership every day.

Be a servant leader

What Went Wrong With Leadership

Growing up, my dad was loyal to the company he worked for. He was willing to put his blood, sweat, and tears into the business.

Why? Because they had his back. He also had theirs.

There’s was a sense of trust between the worker and the employer. Now, this trust has dissipated. Maybe, it’s gone altogether.

Employees now live in constant fear of their jobs. They watch owners buy newer, more expensive vehicles. All the while, they’re fed the line that the organization no longer has money for raises, bonuses, or any other perks employees used to receive.  Read more...

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5 Leadership Lessons From My Tour Of Chick-Fil-A Headquarters

On my recent trip to Atlanta for the Catalyst Conference, I had the pleasure to tour the headquarters of Chick-Fil-A.

To say it was a humbling experience would be putting it mildly.

Visiting Chick-Fil-A headquarters was awesome!

I wasn’t sure what to expect when I was informed that my wife and I, along with Paul Sohn, would be able to visit Chick-Fil-A headquarters.

Chick-Fil-A has a corporate culture that will astound you. Much like their restaurants, the employees at Chick-Fil-A headquarters want to serve you.

And that’s where I want to begin sharing the leadership lessons learned from a visit to Chick-Fil-A .

What Chick-Fil-A Headquarters Taught Me About Leadership

Signs displaying Chick-Fil-A headquarters values

1. Serve others with a smile:

If you’ve ever been to a Chick-Fil-A restaurant, you know the restaurant staff has been trained to serve their patrons. Everything they do exudes that fact.  Read more...

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21 Leadership Quotes From Truett Cathy, Founder Of Chick-Fil-A

Truett Cathy was an amazing man. More than the founder of Chick-Fil-A, he was a great leader. Sadly, Truett passed away on Monday.

Even with his passing, his legacy doesn’t have to fade away. We can remember the man and the leadership he taught us.

In memory of Cathy Truett, I wanted to share 21 of his leadership quotes.

1. Sometimes success is disguised as hard work.

2. Looking back I can see that I had been preparing for twenty-one years to open the first Chick-fil-A restaurant.

3. It is when we stop doing our best work that our enthusiasm for the job wanes. We must motivate ourselves to do our very best, and by our example lead others to do their best as well.

4. Businesses are not dishonest or greedy, people are. Thus, a business, successful or not, is merely a reflection of the character of its leadership.  Read more...