Knowing how to express your thoughts correctly is a great science. It is not for nothing that it is said that the Word is a special key. And if you choose it right, you can open any heart with it. It can also make a journey into the past and the future, or even change the world around us. History shows that a clear and understandable word has incredible power. It can change judgments and influence the development of society. And literacy is a real treasure. It helps us not only to communicate but to express our ideas with accuracy and efficiency. And thus, to sound coherent and logical. Every word we choose, every line we write, is not just ordinary symbols on paper or screen. They are a reflection of our thoughts and personality. Literacy determines our ability to:  Read more...

You can’t start a business without thinking about customer service. The quality of your company’s customer service can be the difference between finding success and your brand’s complete failure. Even the best product or service in the world needs to be paired with good customer service if you want to grow your business. Fortunately, there are plenty of things you can keep in mind if you want to put a strong focus on the quality of your customer service.

By building a good customer service framework from the very start, you can ensure your brand becomes known for its support and the way it treats its customers. Start off by making the right moves, and the rest can start to fall into place as your business expands.

Image by Priti Kawadkar from Pixabay  Read more...

Photo by Ketut Subiyanto

In today’s competitive business world, customer satisfaction is a prerequisite for your business’s success. It is a great advocate of your brand that creates a loyal customer base. When your customer satisfaction levels are low, it means your customer retention and loyalty will likely be low too. Low customer satisfaction levels are a sign of bad customer service, which costs businesses up to $62 billion every year. With this in mind, this article will define customer satisfaction and provide four key customer service strategies you can use to boost your customer satisfaction.

Customer Satisfaction and Its Importance

Customer satisfaction is a metric that determines how contented customers are with a product or service. It’s a primary indicator of buyer intentions and loyalty. You can calculate customer satisfaction using CSAT surveys, Customer Effort Score (CES), Net Promoter Score (NPS) surveys, customer service data, and quantitative customer satisfaction metrics. The surveys’ answers range from ‘highly unsatisfied’ to ‘highly satisfied’.  Read more...

Photo by Acton Crawford on Unsplash

The world is full of big corporations that dominate industries and don’t truly care about the people they serve.

These companies usually end up embroiled in tax-dodging scandals and just do not make a good contribution to the planet. Call me crazy, but if we knocked these mega corporations down a peg or two society would be a lot better.

To do this, we need to introduce startup ideas that disrupt corporations. Three are listed below, detailing ways you can take on the big boys and make them sweat a little:  Read more...