What To Do When Tragedy Strikes

November 13, 2013 — 10 Comments
What To Do When Tragedy Strikes | Joseph Lalonde

Every leader will face tragedy at one point or another. It could be the death of a parent or a spouse. Maybe it’s an illness. Who knows what you’ll face but you’ll face it one day.

And since tragedy will strike every leader at one point, the same holds true for your team. Each and every member of your team will have tragedy rear it’s ugly face.

But what do great leaders do when tragedy strikes? That’s the million dollar question.

Kid crying

Image by Binu Kumar

Recently one of our local high school’s marching bands faced a terrible tragedy. Bass drummer Joey Hekkema passed away after battling two rare genetic disorders.

Joey’s immune system was compromised by chronic Neutropenia and hyperIGM. It was a tough battle but he fought it valiantly.

For the Mona Shores High School marching band, this loss couldn’t have come at a worse time. The marching band was going full tilt as they prepared for the upcoming marching season. This means frequent practices and traveling.

However, the band director knew what to do as a great leader. He knew he must insure every one of the 140 marching band students had the opportunity to attend Joey’s funeral.

The band director is ending camp early and allowing the students to go home early. He’s giving them a break so they can be there to honor one of their own.

Hopefully the tragedies you and your team will face won’t be as bad as the death of a loved one or a member of your team. And yet I’m sure there will be situations where this is the case.

The question is: How will you respond when tragedy strikes?

Will you demand that your team stays and completes all of their tasks?

Will you give time off so your team can deal with their grief?

Will you offer a shoulder to cry on or a counselor to offer help?

Will you do your best to ensure that they’re taken care of?

How you respond to those questions will determine how your team sees you.

In my opinion, you better have an idea of how you’ll respond. And your response better include looking out for your team.

Be willing to:

Let your team members take care of business: Offer time off, paid or unpaid, to get things in order. To go to the funeral. To show support to loved ones. The marching band instructor knew that the marching band wasn’t as important as the life of the person they lost. Realize this as well.

Let your team time to grieve: Losses weigh heavy on people. Their hearts are broken and spirits crushed. Don’t rush them back to work. If you do, they’ll probably be of no use to you anyways during their time of grief.

Let your team know there are counselors available: Pain, death, and sickness drain people. They’re tired and don’t know where to go. Sometimes they need guidance and an encouraging friend to move them towards therapy or counseling. Find a local, trustworthy organization that can help them get through the pain. And if you can, offer to cover the expense. Remember, a healthy team member is more productive than an unhealthy team member.

Let your team know you’re there for them: People spend most of their day at work. You and your team probably see more of each other than they do of their family. Be willing to let them know you’re there for them doing the struggle. Have an open door. Be willing to listen. Allow them to cry on your shoulder. Offer your support.

Question: What do you do when tragedy strikes in your team? Please share your thoughts in the comment section below.

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  • http://lorrainemariereguly.wordpress.com/ Lorraine Marie Reguly

    Oddly enough, Joe, my latest post, Writing is Therapeutic and Helped Me Cope With Being Raped, speaks to this issue. I write.

    • http://www.jmlalonde.com Joe Lalonde

      Oh wow. It’s always shocking how different bloggers post similar topics at the same time. I’m glad to hear writing has been therapeutic.

      • http://lorrainemariereguly.wordpress.com/ Lorraine Marie Reguly

        I know, it’s almost like others can read your mind! LOL This has not been my first experience with this phenomenon. I guess great minds just think alike -

  • http://www.mattmcwilliams.com/ Matt McWilliams

    Your second point is the absolute key. Time.

    Just because I (and a lot of High D’s) can push through pain and use productivity as an escape doesn’t mean everyone is like that. In fact, only about 20% of people are like that. That means 80% of your team needs time more than anything.

    Communicate to customers that your team has had a tragedy, ask for grace, and give your team time. A lot of it.

    • http://www.jmlalonde.com Joe Lalonde

      That’s the tough one for a lot of people, I think. But time is crucial if we want people to heal properly and be the best they can be.

  • http://www.jonstallings.com/ Jon Stallings

    Important topic Joe. As leaders we need to be careful when we put the tasks to get done over the health (emotional and physical) of those we lead. We may have to be willing to let a task or two slip to make sure our team members are healthy. In the long run a healthy team will be so much more productive. – When tragedy strikes we need to be willing to provide support and space / time to heal. Then reassign tasks as needed.

    • http://www.jmlalonde.com Joe Lalonde

      For sure Jon. We’ve got to get out of the mindset of running people into the ground, especially when they’re dealing with hurt and pain.

  • http://danblackonleadership.com/ Dan Black

    During a tragedy a leader needs to be ever more present and taking time to connect with the team. They have to be willing to put in the extra one-on-one time so that they can be apart of each team members healing process (if appropriate). Great thoughts, Joe!

    • http://www.jmlalonde.com Joe Lalonde

      Thanks Dan. That connection the leader makes during the tragedy will endear himself to the team far after the tragedy passes. We should all strive for that, huh?

      • http://danblackonleadership.com/ Dan Black

        Yes we should.