Usually, a business doesn’t want to lose a customer. The customer is the one who is purchasing goods and bringing in income.
Your employees are paid because someone is spending money in your organization. Your salary is paid for because of said customers.
You don’t want to lose their business. But are you doing things that are encouraging your customers to leave?
You might be and not even realize it.
How A Burger Joint Almost Lost My Business Over $10
All I wanted was my birthday burger. The one the restaurant had sent me an email about.
My wife and I were seated at a nice table. I inquired about what was included with the birthday meal.
The waitress informed of which hamburgers would be free. Then she remembered something.
Away she dashed, behind the counter and began chatting with a manager.