The Power Of Active Listening In Leadership

There’s an age-old saying that people don’t care what you know until they know how much you care. This quote has been attributed to Theodore Roosevelt. Regardless of whether or not Roosevelt actually said this or not, it’s an important aspect of leadership.

Your people want to know you care. One of the ways you can show this is through listening… active listening. 

Carl Rogers and Richard Farson introduced the idea of active listening in 1957. According to Duke University, active listening is listening with the intent to really understand how the person is feeling and be able to put yourself in their shoes to empathize with them

That’s a lot to take in. 

To be a great active listener, you have to:

  • Listen
  • Have intent
  • Be willing to understand the other person
  • Put yourself in their shoes