Know Your Customer
Imagine walking into your favorite store. The owner greets you by name. Asks how your spouse is doing. Inquires about new events in your life. They get to know their customer.
You’d be pretty impressed, wouldn’t you?
This is the type of service I love to receive from the stores I visit. Personal, friendly, hometown.
There’s two places locally that I receive this type of service.
The first is an old-time candy shop called Lakeside Emporium. It’s run by Gary and Lori. Whenever we walk into the store, a few things happen.
- We’re greeted by name
- If my wife is not with me (or I’m not with her) they will ask us where she is and how she’s doing
- They ask if I want my regular treat. That would be a bear claw for me