5 Leadership Lessons From My Tour Of Chick-Fil-A Headquarters

On my recent trip to Atlanta for the Catalyst Conference, I had the pleasure to tour the headquarters of Chick-Fil-A.

To say it was a humbling experience would be putting it mildly.

Visiting Chick-Fil-A headquarters was awesome!

I wasn’t sure what to expect when I was informed that my wife and I, along with Paul Sohn, would be able to visit Chick-Fil-A headquarters.

Chick-Fil-A has a corporate culture that will astound you. Much like their restaurants, the employees at Chick-Fil-A headquarters want to serve you.

And that’s where I want to begin sharing the leadership lessons learned from a visit to Chick-Fil-A .

What Chick-Fil-A Headquarters Taught Me About Leadership

Signs displaying Chick-Fil-A headquarters values

1. Serve others with a smile:

If you’ve ever been to a Chick-Fil-A restaurant, you know the restaurant staff has been trained to serve their patrons. Everything they do exudes that fact.

The Qualities I Admire Most In Other Leaders

Even the best leaders know that they have to follow someone else. Whether that’s the company CEO, shareholders, the church board of directors, or some other person in leadership, we ALL answer to other leaders.

That’s why I love looking at the leaders I enjoy reading and following. Being able to reflect on the reasons I admire these leaders opens my eyes to the qualities of great leadership.

what qualities do you look for in a leader?

When you find a leader worth following, I suggest you latch onto that person. Their leadership qualities can begin to rub off on you.

Examine their lives. See what makes them special. Then emulate those qualities that make them worth following.

Today, I want to look at the lives of a couple of leaders I believe are worth following.

When Natural Leadership Isn’t

“He’s a born leader.”

That description sounds great—until someone tries to dump the title on your own shoulders.

Leader? Who me?

Recently our small bible study group diverged from reading God’s Book and read The Servant Leader, by The One-Minute Manager author, Ken Blanchard and colleague Phil Hodges. In short, they set out to explore how the greatest leader in history—Jesus—led as a humble servant to others.

It was a mind twist to think that a great leader’s role is to be a servant to others. Did you get that? A servant; humbling ourselves to people who are above us in authority, but also to our colleagues as well as people we have authority over.

We lead by example. And the greatest example of the greatest leader, was Jesus, who came to serve.