I’ve had it with you! You’re through with the company. Pack your bags and get out of here!
Those words are hard to read. They’re harder to live through. Yet so many potential team members have heard words similar to those above.
They’ve been a part of a team with a bad leader. The leader wasn’t fair or good. The leader was plain bad.
Photo by William Daigneault
I’ve seen something like this first hand.
A customer called to complain a shipment wasn’t received. The owner called the shipping manager into his office. The owner began to berate the shipping manager.
Not only did he berate and belittle him, but he also did it in a manner the whole office could hear. Once he was done, he followed the shipping manager out to the floor, slamming doors along the way and shouting threats at him. Read more...
Knowing how to have real conversations has value beyond the corporate world. While knowing how to have real conversations as a leader is important, you also need to know how to bring this skill to your everyday life. Without the ability to carry on conversations, your world will be a much smaller place.
Photo by Mael Balland
The problem is most people don’t know how to carry on a conversation well. They’ll bring up small talk like the weather or what they do for a living (the boring jist of it).
Small talk can derail conversations real quick.
People use small talk to get the conversation going. Too often, people will get stuck in the small talk and not branch out to more important matters.
If you can get conversations down, you will go far. In leadership… and in life. Read more...
I’m still digesting much of the content I took in at the Catalyst Leadership Conference in Atlanta this past October. There were so many memorable speakers and quotes it’s hard to implement everything I learned. This is why it takes time and effort to get the most out of a conference experience.
At the Catalyst Conference, Horst Schulze was a speaker. Horst is one of the founders of the Ritz Carlton. Yeah, he has a pretty impressive resume. He also has a firm grasp of leadership.
Photo by Macau Photo
Horst is probably best known for his way of viewing work. He instilled in his team members something special. He helped them realize everyone at the Ritz Carlton (from the busboy to the maitre ‘d to the hotel manager) were “Ladies and gentlemen serving ladies and gentlemen.”
This mindset permeates the Ritz Carlton culture. It was also a highlight of the Catalyst Conference. Read more...
Can you think of the last time you sinned or made a mistake? You probably had a sick feeling in the pit of your stomach. You were scared someone would discover what you did or how you treated someone.
The feeling caused you to reel back in fear. You felt the only thing you could do was to conceal your actions and hope no one noticed what you did.
Photo by Drew Graham
Concealing your poor choices, actions, and sins will do you no good. In fact, concealing your actions will often lead to severe consequences.
Why We Conceal
You may not think you conceal much when you first think about this topic. Yet, I want to challenge you to think about what you’re concealing.
Yup, you heard me right. Things Are Changing, Changing, Changing…
On this blog. In your world. Everywhere around you.
Change is constantly happening. You cannot stop change. You can only try to hold off change for so long before it overcomes you.
Photo by Linus Nylund
That’s okay. You and I need to learn how to be okay with a constantly changing world. If we’re not, we will get left behind and we soon won’t recognize the world we’re in.
Even with embracing change, you may not recognize the world. Change happens and it happens fast.
Things Are Changing, Changing, Changing
Things are changing. We know that. We have to live with this truth. But what is changing?
In the broadest sense, everything is changing. Your Read more...
- Business is changing. New customers are coming. Old customers are leaving. What you do in business has been tweaked. How you do business is different. Your business is changing.