Tag Archives: Mark Miller

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Can You Win The Hearts Of Your Team?

Win The Heart Book Giveaway

What do you think about when you hear “Win the heart?” Does your mind wander to the love of your life and how you wooed her off her feet? Or does it make you think of your little princess and how she constantly makes you fall in love with her over and over again?

Young woman making a heart with her hands

Photo by Alfonso Scarpa

What if I told you winning the heart isn’t only for your family and relationships. Winning the heart goes way beyond this. Winning the heart works not only with family, winning the heart works with those you lead.

Keep reading for your chance to win a copy of Mark Miller’s book, Win The Heart

Why You Need To Win The Hearts Of Your Team

Mark Miller, in his great book, Win The Heart, discusses the topic of winning the heart of your team. He makes a strong and valid case on why you need to look at the hearts of those you lead.  Read more...

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Training Still Matters

How Chick-Fil-A Understands This

I feel extremely fortunate to work for Chick-fil-A; it’s been an amazing ride for over 30 years. One of the things that is the most rewarding are the responses I get when people find out I work for the chicken.

Often, their first question is, “Which one?” (That’s a great reminder that our business is in the restaurants – not at the home office.) When I tell them I work at the headquarters, you can often see a moment of disappointment in their eyes, but they quickly move to share a recent experience from a visit to one of our restaurants. Thankfully, it’s almost always a positive story!

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Making Better Decisions

This post originally published Friday, November 1, 2013 at www.greatleadersserve.org

A leader’s impact, career, reputation and legacy are all determined by the decisions he or she makes. Each week, I respond to a question I’ve received from another leader. Today’s question: How do you make better decisions?

Have you given much thought to this question? My hunch is that you and I may not think enough about how we make decisions. If you’ve been leading long, it can become instinctive or reflexive. You just do it – no thought required. Some would label this unconsciously competent. Isn’t that what you want? To be able to respond instinctively without thinking.  Read more...