Wordless Leadership

When Tom, the president of a small bank discovered that his work style is strongly analytical (and not outwardly concerned with “people” issues, he became concerned that he wasn’t doing enough to relate to the employees of his bank.

“I started as a teller. I was good with numbers, so I was promoted to customer service. I was good with numbers, so I was promoted to loan officer.

“I became so good with numbers that I could spend 10 minutes looking at a loan applicant’s tax returns and accurately determine the amount of a mortgage he or she would qualify for. Naturally, this meant that I could process a large number of mortgages quickly. Because I was good with numbers, I was promoted to vice president. Then, again, because I was good with numbers, I was promoted to president.