I’m still digesting much of the content I took in at the Catalyst Leadership Conference in Atlanta this past October. There were so many memorable speakers and quotes it’s hard to implement everything I learned. This is why it takes time and effort to get the most out of a conference experience.
At the Catalyst Conference, Horst Schulze was a speaker. Horst is one of the founders of the Ritz Carlton. Yeah, he has a pretty impressive resume. He also has a firm grasp of leadership.
Horst is probably best known for his way of viewing work. He instilled in his team members something special. He helped them realize everyone at the Ritz Carlton (from the busboy to the maitre ‘d to the hotel manager) were “Ladies and gentlemen serving ladies and gentlemen.”
This mindset permeates the Ritz Carlton culture. It was also a highlight of the Catalyst Conference.