Ever have a team member under perform? Or maybe they were found to be lacking in character.

These are the times that call for uncomfortable conversations.

One of the toughest tasks we have as leaders is to carry out uncomfortable conversations. Usually the difficult conversation results in one or both parties leaving with hurt feelings.

Either you come off as too gruff or not stern enough. The feeling of unfinished business is left hanging in the air.

When we carry out an uncomfortable conversation, it’s best to have a plan or technique in place.

A great technique for having having a difficult conversation is the sandwich method. And no, it’s not give them a sandwich while breaking the bad news.

The sandwich method is carried out by using different layers for the conversation.  Read more...