The Overlooked Skill

If you’re in a position of leadership, you often wonder about certain questions.

How’s the company doing? Are we going in the right direction? What difference are we making in the world?

But there’s another question that weighs heavy on the hearts of leaders…

Frustrated Man

Image by Zach Klein

Who should I hire? What traits should a prospective employee have?

The question is never an easy one to answer. Every position requires a different set of skills.

One position may require knowledge of computer coding. Another may require the employee to know how to effectively manage a core team. Still another may require exquisite customer service skills.

It may seem overwhelming searching for someone with the right skill set. And it can be.

And yet the skill set is not the most important thing a prospective employee must have.

The Power of Real Communication

Have you ever been at a company where there’s little interaction with your boss?

You may chit-chat and say hello, talk about the weather, or the kids. Something is missing.

The chit-chat rarely leads to a conversation about your job, your aspirations, and how you’re doing.

Image by Ed Yourdon

That something is real communication.

Communication is defined as: The imparting or exchanging of information or news.

Real communication goes deeper than this definition.

It involves taking the time to get to know the employees. Finding out their dreams and passions. If things are going well at work. If their job is still fulfilling.

Uncovering these issues is vital to the continuing growth of your organization.

Here are three steps that you can take to probe deeper and show your employees that you are open to communication: