Training Still Matters

How Chick-Fil-A Understands This

I feel extremely fortunate to work for Chick-fil-A; it’s been an amazing ride for over 30 years. One of the things that is the most rewarding are the responses I get when people find out I work for the chicken.

Often, their first question is, “Which one?” (That’s a great reminder that our business is in the restaurants – not at the home office.) When I tell them I work at the headquarters, you can often see a moment of disappointment in their eyes, but they quickly move to share a recent experience from a visit to one of our restaurants. Thankfully, it’s almost always a positive story!

Are leadership standards important?

Recently I came across an article titled Proper Spelling? Its Tyme to Let Luce. In the article, Anne Trubek discusses the English language and words with multiple spellings.

She wonders if readers would care if journalists and authors misspell words. And who should have the deciding factor in proper spelling.

Anne closes the article by stating YOU should decide how to spell a word. Do not worry about standards. Worry about yourself.

High Standards (XM)

Image via Wikipedia

The article made me think about leadership.

Should there be guidelines for leadership? Should there be a way to gauge proper leadership? Should there be leadership standards?

The answer to the question is a resounding YES, there should be leadership standards.

Standards like:

  • Concern For Others:
    If you do not care for others, they will notice. You will not come across as authentic.

    To be effective, you need to have a desire to help others. Concerns need to be addressed and conflicts resolved. You must show them you care.